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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Shelly alvarez

June 5, 2026

5  out of  5
rating by Shelly alvarez
"Jen is awesome! She was extremely helpful, answered all of my questions and I had my new insurance card in seconds!! This is a great office to do business in!! THANKS JEN!!"
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Annette David

June 4, 2026

5  out of  5
rating by Annette David
"Jennifer was so sweet kind helpful and so very knowledgeable I had not much knowledge being a first time car buyer but she made this so ez so painless to switch over from my current provider! And with way more coverage and less price!! Love you Jennifer you have been so helpful just a total blessing. And she welcomed me to State Farm I’m so excited !! My new insurance journey begins! Thank you!"
We responded:
"Thanks so much for the amazing review, Annette! We really appreciate your support here in Mokena . If you ever have any questions or need insurance assistance in the future, we are just a. message away!"
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Hope

June 4, 2026

5  out of  5
rating by Hope
"Jennifer was great to work with and is very accommodating and patient to work with!"
We responded:
"Thank you for your kind review of State Farm Agent Ian McPartlin’s Team. We appreciate it!"
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LaToya Johnson

June 4, 2026

5  out of  5
rating by LaToya Johnson
"Always great customer service and good energy"
We responded:
"Thanks so much for the fantastic rating, LaToya! We are so glad you had a positive experience with us here on State Farm Agent Ian McPartlin’s Team. If there is anything we can do for you in the future, just give us a shout!"
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Curtiss Crossley

June 3, 2026

5  out of  5
rating by Curtiss Crossley
"Jen Pratt is utterly amazing as my personal state farm agent. Extremely friendly, knowledgeable and professional.. Highly recommend"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Ian McPartlin’s Team. "
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Christopher Ziegler

May 23, 2026

5  out of  5
rating by Christopher Ziegler
"My wife made me give State Farm Insurance a chance about 10 years ago. I’ll admit i was a bit hesitant at first, BUT i’m all in now. They have been absolutely great to us whenever we needed them. Hassle free processes to limit the amount of stress in an already stressful situation. Love our State Farm! Keep up the great work team!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Ian McPartlin’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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mistey moore

May 22, 2026

5  out of  5
rating by mistey moore
"My family and I have been with this State Farm office for almost 15 years. We love them! Very friendly, helpful and always have time to chat for a minute. I highly recommend this office. Jen and Jackie are amazing ladies."
We responded:
"Thank you for the amazing review, mistey! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Tuesday T

May 22, 2026

5  out of  5
rating by Tuesday T
"Great experience with them. Everyone is extremely kind, professional, and knowledgeable! Jen is beyond wonderful and always walks me through any questions or concerns I have. I would recommend them to anyone!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Molly Ryan

May 15, 2026

5  out of  5
rating by Molly Ryan
"Love them! They have always helped me with whatever I need. All the ladies in the office are so kind as well."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Ian McPartlin’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Mokena ."
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Nick Penning

May 13, 2026

5  out of  5
rating by Nick Penning
"Been with Ian for over 10 years now. Never had a surprising bill. I've called maybe a dozen times in my life and every time I do Jen or Jackie immediately pick up and greet me like an old friend. Whenever I have a question they answer honestly and completely. I've switched ISPs, cell providers, phone manufacturers, banks, and whatever else several times. Ian, Jen, Jackie, and State Farm have never given me a reason to switch and I probably never will. No notes."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Ian McPartlin’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Jason Williams

May 13, 2026

5  out of  5
rating by Jason Williams
"Ian and Jennifer were amazing when dealing with such a customized questionnaire i sent to them. My instructions were extremely detailed given the nature of my home and I needed to have proof of concept answers in terms of my specific coverage and protection. Ian stepped up and not only answered but made me a believer. I appreciate his candor and thoroughness and I also appreciate Jennifer P. for walking me through the process on the phone. She was a delight to speak with and i would strongly recommend this team for any future coverage going forward!"
We responded:
"Wow, thank you for the 5-star review, Jason! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Joe

May 13, 2026

5  out of  5
rating by Joe
"Jackie and Jennifer at State Farm have always been helpful and very prompt at meeting my needs as a client. Would highly recommend!"
We responded:
"Thank you for the amazing review, Joe! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Al Terpstra - Lakeview Point Townhomes

April 22, 2026

1  out of  5
rating by Al Terpstra - Lakeview Point Townhomes
"Ian seems to say all the right things when he wants to initiate a policy, or keep a policy, but it falls apart in the execution. This is why we wanted to have our policy moved to a different State Farm agent. This has been the MO, when ever we need information or have a question it is like pulling teeth to get an answer, if this was not the case he may still be our agent. I understand maybe why he wants to drop the ball since we are moving away from him but in my opinion it is very unprofessional he should carry out his duties to the end no matter the outcome. Yet another reason which shows the professionalism or lack of. According to Ian we need to go on line and request the transfer they cant do it. I have talked to other agents who say that is ridiculous agents can transfer policies. So according to Ian we need to set up an online account just to transfer our account. Sounds like he doesn't want to be bothered. He had our business for a few years with premiums in excess of 20 k per year, maybe we weren't big enough for him not making enough off of us i guess. Now when we requested for him to do something now he cant. Beware hope he doesn't treat all his policy holders this way saying a lot but very little follow through and putting the burden on you when something is needed. I could go on but I think this brings the point across."
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Daksh Banga

April 12, 2026

5  out of  5
rating by Daksh Banga
"Jackie and Jennifer are incredible. They always take care of my family and I. Highly recommend Ian McPartlin, no doubt!"
We responded:
"Thank you for the amazing review, Daksh! It is truly the goal of our team to exceed expectations when it comes to all insurance needs for auto and home insurance in Mokena Illinois. "
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Marko Tomazovich

April 6, 2026

5  out of  5
rating by Marko Tomazovich
"I’ve been a customer there for years and when I call him, they make me feel like I’m a new customer. They’re always willing to do things and go out of their way for me. And Jackie And the girls are very bright and cheery all the time"
We responded:
"Wow, thank you for the 5-star review, marko! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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lauren wesolowski

April 2, 2026

5  out of  5
rating by lauren wesolowski
"LOVE the girls at this Office! So helpful and really work with you to get you the best deal. Highly recommend!"
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james brown

March 25, 2026

5  out of  5
rating by james brown
"She was nice"
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Andrea Eckert

March 20, 2026

5  out of  5
rating by Andrea Eckert
"Always a pleasure meeting with Jennifer. She always makes sure I get the best rates, and treats you like family."
We responded:
"Thank you for your kind review of State Farm Agent Ian McPartlin’s Team. We appreciate it!"
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Ms F. M

March 19, 2026

5  out of  5
rating by Ms F. M
"MS, JACKIE AND MS, JENNIFER ARE TWO AMAZING LADIES. I'VE BEEN A CUSTOMER FOR SEVERAL YEARS NOW!! THEY BOTH ARE KNOWLEDGEABLE, HELPFUL AND VERY CONSIDERATE OF YOUR NEEDS. I RECOMMEND THIS AGENCY!!"
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Kar Lynn

March 18, 2026

5  out of  5
rating by Kar Lynn
"Highly recommend Jennifer Pratt at State farm. Jen was so helpful with all my insurance questions in regards to my vehicle and home. Jen took the time to explain everything so I understood it all clearly. Jen was super pleasant to talk to and really took the time to help me . Thank you"
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Mike Gatto

March 17, 2026

5  out of  5
rating by Mike Gatto
"Jacky is amazing! She took care of all of my needs promptly. I’m very happy with my coverage! Thank you for your patience and help! I will definitely recommend this agent!""
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DD Mills

March 12, 2026

5  out of  5
rating by DD Mills
"Ian’s assistant is a delight! Great experience with her."
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Mary Moore

March 5, 2026

5  out of  5
rating by Mary Moore
"she the best 🤗 call ms Jennfferl she will find the dest solutionr for you and your family🥰😙😇🫡😚"
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Randy Erwin

March 3, 2026

5  out of  5
rating by Randy Erwin
"Jennifer was great to work with getting me a great deal on car insurance. She was attentive to what I needed, professional and conversational throughout the process. I enjoyed working with her."
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Lesli S

February 27, 2026

5  out of  5
rating by Lesli S
"Jen at State Farm was incredibly helpful and made getting car insurance a breeze. She’s professional, kind, and genuinely cares about getting you the right coverage. I highly recommend her if you want a stress-free experience."